If you are in the market for cable television, telephone and/or internet services, Charter Communications would have you believe they have the best of everything. It took 6 years for my husband to convince me to go all Charter all the time. I didn’t want to, but I couldn’t see spending more money to have my telephone and internet with one company and my television cable with another.
It was a hard sell, but after 6 years, my husband finally convinced me to just choose Charter. If it were up to me, I think now I’d just do away with everything but the internet. After all, that’s all we need. We have cellphones and who needs television? I hear distant voices screaming me, me, me. I guess I would miss The Big Bang Theory, Dexter and True Blood.
Apparently, the person who called acting all charming and everything didn’t actually have our account in his vision, or, more likely, he was participating in a scam perpetrated by con artists everywhere—what the customer doesn’t know will hurt them later and make me a commission now.
Unfortunately, I can either eat $150 (the price of forfeiting this “great” deal) now or $598.00 (the difference between what I’m paying now and what I was paying a month ago multiplied by 24 months) between now and September 14, 2013, because that’s how long this little deal lasts. Hmmmm. Charter is so smart, right? They penalize you for cancelling but don’t realize that the customer is really the only ones with nothing to lose (except maybe patience and their temper). At least two customer service reps got a huge dose of my temper today. I’m sure they went home and cried. But seriously, the way things are going 24 months will be over before you know it and maybe by then we’ll have a new cable company in town. One that actually listens to its customers. I’m not betting the bank on it, but I can hope, right?
So, if you are thinking about Charter Communications, and their wonderful $124.97 per month price guarantee (for 24 months), just.say.no. You will feel so much better. Right now I’m just waiting for my blood pressure to go down.