When I first moved to town, choosing a bank was the easiest decision because I just banked where my employer did so I could avoid making trips to different banks. I’m wondering now if I would have made the same decision if I’d shopped around. Since opening my account, my bank has merged or been “bought” out by two other banks, the latest of which has annoyed me to the point of wanting to switch banks. Unfortunately, my current employer banks with them so I will still have to go.
This is what you will find on the RBC Bank website: “Life moves fast. You have a lot of responsibilities and demands on your time. Banking shouldn’t be one of them. At RBC Bank, we help you manage your money with simple, safe and flexible banking solutions. And we make them convenient. Shouldn’t everything be that easy?” However, if you’ve ever been inside the bank or in the drive-thru during the busiest times of the day, you already know that it’s neither easy or fast. Rarely are more than two tellers working inside during the busiest times of the day and/or week and most of the time during the lunch hour you will find one person working two lanes of the drive-thru including the commercial long wait line. I spend half of my lunch hour waiting in line at the bank, and I’m not exaggerating.
There are two positives and, for some reason, management believes that at least one of these will keep people coming back. I love being able to go online to monitor my account balance and recently posted items. It is as current and up-to-date as it can possibly be. The other, and probably most important, one to management is the friendliness of the tellers (and I want to stress I’m not talking about customer service—because I haven’t had a lot of success with that department). The tellers are so friendly you are aware they’ve been trained well. My theory is that management has told them no matter what is going on around you or how the customer acts or reacts smile and carry on a conversation because no matter how long they’ve had to wait they will come back because you’ve smiled at them. I guess it works for some people. But for me, I want to be out of the bank in five minutes and no longer than 10 when I am the second or third person in line. (But 30 minutes at the bank under any circumstances is too long—am I being unreasonable?) Just because the teller is friendly to me should that make me happy that I’ve wasted 30 minutes at the bank when I had other things to do like, say, maybe eat?
I do appreciate the tellers (after all, I’ve been there done that)—they are the best thing the bank has to offer. It is not their fault that they are overworked and underpaid and yet, they still work with a smile, an admirable quality. I know they are just as frustrated as the customers are. I can’t believe I’m the only one complaining, so please comment if you are an RBC Bank customer and are feeling my frustrations.
I’m wondering if the aggravation of switching all of my direct payments is worth it all especially since I’ll still have to go. Decisions, decisions. What are your thoughts?